A few things about me.
Lead product designer
I’m a lead product designer at Cityblock Health, working on the tools nurses and community health partners use to care for Medicaid and Medicare members. My work spans product direction, shared design systems, and production implementation. Before healthcare, I designed software for logistics and financial services.
I grew up in a small town in Michigan and moved to Chicago, where I found myself stuffing envelopes and foaming lattes. I went on to study visual communication at the School of the Art Institute of Chicago, taught myself HTML and CSS, and fell in love with building websites.
AI in the product and the practice
In Commonplace, I mapped 59 of 60 components to production code and wrote guidance for coding agents to reuse the system. I also designed shipped chat and citation interactions that let care teams inspect the source behind a generated claim, and lead the shared AI patterns other teams build with.
I run monthly AI sessions at Cityblock with colleagues across product, design, operations, and research. We share practical examples from our work, including how I use research and design intent to build working prototypes. I wrote about how I use AI in design work, and where I don’t.
How I work
I start with the people doing the work: their responsibilities, rules, handoffs, and the workarounds they’ve built. Research helps me shape product direction and find steps the software can stop asking people to do. I work from product direction through production code alongside engineering, then keep checking after launch, using conversations and usage data to decide what to simplify or retire.
Building shared ownership
I co-own Commonplace with an engineer. I established a quarterly designer rotation so colleagues take responsibility for the system they use, and led two contractors focused on UI and accessibility through scope, reviews, and implementation.
At Amazon and Cityblock, I’ve mentored designers through monthly conversations about their work and careers, including finding projects aligned with their goals. Design studios and work reviews give us a regular way to develop ideas together.
Experience
Selected experience
- Cityblock Health 2023–present Lead product designer Lead care-team workflow design, co-own the design system, and connect shared AI patterns to production implementation.
- Carta 2021–2023 Senior product designer Led design for the Public Markets web platform and stakeholder communication workflows.
- Amazon · Explore 2019–2021 Senior UX designer Owned the customer web experience and guide mobile app for live remote experiences.
- Amazon · Last Mile 2016–2019 Senior UX designer Led design for scheduling, dispatch, and payment reconciliation; mentored designers on a six-person team.
- Coyote Logistics 2011–2016 Senior product designer Led a six-person team; recruited, hired, and mentored five designers and front-end developers. Built a design system and CSS framework.
- Obama Reelection Campaign 2011 Front-end developer Built and maintained donation and signup forms and contributed to the responsive Tumblr site.
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