Seattle, WA
I design software
for complicated work.
I’m Jesse, a lead product designer at Cityblock Health, where I design care-team tools and own our design system. I take work from field research through interaction design and production code. Previously at Amazon and Carta.
See the workWork
Case studies are password-protected. Email me for access.
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Work queues & implementation
Care Team Inbox
I organized the Inbox around scheduled calls and other tasks for about 700 care team users.
Care team members reported saving about 30 minutes a day. In the pilot, clicks from opening a task to calling a member fell 18%.
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AI experiences & design systems
Commonplace Design System
I connected the design system to coding agents and led shared AI patterns, including shipped chat and citations.
Engineering adopted my measurement tool as a company metric. Its score for component use and custom styling rose from 79 to 83.
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Approval workflows & audit trails
Care Plan Versioning
I designed a shared care-plan history, adding approval and publishing only where contracts required them.
Average time care plans remained open fell from 9.7 to 2.3 business days after the handoff fix, an in-app guide, and supervisor training.
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Product vision & AI strategy
AI-assisted Care Vision
I led a vision of care three years out, defining what AI could take on and what stays with nurses, told through vignettes and a film.
Leadership put it on the H2 2026 roadmap. It moved member-data reliability up in priority and led to Care in Order, a prioritized call list I'm now designing.
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Platforms & field research
Amazon Delivery Partner Platform
I designed recurring schedules, dispatch coordination, and payment review around the way delivery companies worked.
Three shipped tools. Dispatch rolled out worldwide; the redesigned payment-review workflow expanded from the UK to North America.
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Mobile & live experiences
Amazon Explore
I designed the customer and guide experiences for live remote visits, then adapted both for group sessions.
Private sessions rated 4.8/5. Group sessions averaged $14.41, under the $17 target, making Explore more affordable, but they didn't sell well.
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Fintech & admin workflows
Public Communications
I replaced a spreadsheet export with audience selection built on Carta's current stakeholder data.
Shipped and used by 47 public companies, replacing spreadsheet exports for their administrators.
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Task queues & prototyping
My Tasks
I designed and prototyped a queue that let carriers complete overdue updates without leaving the list.
Loads updated without a representative's call grew from roughly 20% to more than 40% during the phased releases; the analysis didn't isolate this page's share.
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