Seattle, WA
I design software
for complicated work.
I’m Jesse, a lead product designer at Cityblock Health. I set direction for tools about 700 care team members use, own our design system, and led a three-year vision for how AI will support our care teams. I take work from field research through interaction design and production code, then keep measuring after launch. Previously at Amazon and Carta.
I also run a quarterly designer rotation on the design system, mentor designers, host monthly AI sessions across product, design, operations, and research, and have led UI and accessibility contractors.
See the workWork
Case studies are password-protected. Email me for access.
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Work queues & implementation
Care Team Inbox
I organized the Inbox around scheduled calls and other tasks for about 700 care team users.
Care team members reported saving about 30 minutes a day. In the pilot, clicks from opening a task to calling a member fell 18%.
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AI experiences & design systems
Commonplace Design System
I connected the design system to coding agents and led shared AI patterns, including shipped chat and citations.
Engineering adopted my measurement tool as a company metric. Its score for component use and custom styling rose from 79 to 83.
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Approval workflows & audit trails
Care Plan Versioning
I designed a shared care-plan history, adding approval and publishing only where contracts required them.
Average time care plans remained open fell from 9.7 to 2.3 business days after the handoff fix, an in-app guide, and supervisor training.
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Product vision & AI strategy
AI-assisted Care Vision
I led a three-year care vision defining what AI could take on and what stays with nurses, told through vignettes and a film.
Leadership put it on the H2 2026 roadmap. It moved member-data reliability up in priority and led to Care in Order, a prioritized call list I'm now designing.
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Platforms & field research
Amazon Delivery Partner Platform
I designed recurring schedules, dispatch coordination, and payment review around the way delivery companies worked.
Three shipped tools. Dispatch rolled out worldwide; the redesigned payment-review workflow expanded from the UK to North America.
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Mobile & live experiences
Amazon Explore
I designed the customer and guide experiences for live remote visits, then adapted both for group sessions.
Private sessions rated 4.8/5. Group sessions averaged $14.41, under the $17 target, making Explore more affordable, but they didn't sell well.
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Fintech & admin workflows
Public Communications
I replaced a spreadsheet export with audience selection built on Carta's current stakeholder data.
Shipped and used by 47 public companies, replacing spreadsheet exports for their administrators.
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Task queues & prototyping
My Tasks
I designed and prototyped a queue that let carriers complete overdue updates without leaving the list.
Loads updated without a representative's call grew from roughly 20% to more than 40% during the phased releases; the analysis didn't isolate this page's share.
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