Seattle, WA
I design software for complicated work.
I’m Jesse, a lead product designer at Cityblock Health, working across care-team tools, product strategy, and design systems. Previously at Amazon and Carta.
See the workSelected work
- Organizing the Care Team’s Working Day: Rebuilt the care-team Inbox around calls and tasks, with 18% fewer clicks from opening a task to calling a member.
- Product Vision: A three-year care vision that informed investment in reliable member data and prioritized outreach.
- Care Plan Versioning: One care-plan history across three contractual workflows, plus a post-launch fix that cut average time open from 9.7 to 2.3 calendar days.
- Member Research V2: Rebuilding an AI research tool around citations and chat, then responding to trust problems after rollout.
- Commonplace Design System: A shared company metric, reusable components in building tools, and distributed ownership of Cityblock's design system.
- Public Communications: A tool for public company administrators to communicate stock-related information to thousands of stakeholders without leaving Carta.
- Amazon Explore: Customer and guide interfaces for live remote experiences, adapted from private sessions to more affordable groups.
- Work Scheduling: Replacing brittle spreadsheets with a scheduling tool for Amazon's network of third-party delivery companies.
- Dispatch: A fleet monitoring tool that gave Amazon's delivery partners visibility into driver location, route progress, and exceptions.
- Work Tracking: Reworking a failed beta so delivery companies reviewed payment exceptions in data Amazon already held.
- My Tasks: A queue for completing carrier updates, released as loads updated without a representative's call grew beyond 40%.
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