Seattle, WA
I design software
for complicated work.
I’m Jesse, a lead product designer at Cityblock Health. I design tools that help about 700 care team members organize and deliver care, taking work from research through production code. Previously at Amazon and Carta.
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Case studies are password-protected. Email me for access.
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Complex workflows & implementation
Care Team Inbox
I organized the Inbox around scheduled calls and other tasks for about 700 care team users.
The pilot measured 18% fewer clicks from opening a task to calling a member.
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AI experiences & design systems
Commonplace Design System
I connected the design system to coding agents and led shared AI patterns, including shipped chat and citations.
Engineering adopted my measurement tool; it became a company metric. The score rose from 79 to 83.
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Product vision & AI strategy
AI-assisted Care Vision
I led a three-year care vision defining what AI could take on and what stays with nurses, told through vignettes and a film.
Named Phase 0 of a company-wide initiative; it led directly to Care in Order, a prioritized call list now in development.
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Regulated workflows & follow-through
Care Plan Versioning
I designed a shared care-plan history, adding approval and publishing only where contracts required them.
Average time care plans remained open fell from 9.7 to 2.3 calendar days after the handoff fix and supervisor training.
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Platforms & field research
Amazon Delivery Partner Platform
I designed recurring schedules, dispatch coordination, and payment review around the way delivery companies worked.
Three shipped tools. Dispatch rolled out worldwide; the redesigned payment-review workflow expanded from the UK to North America.
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