Seattle, WA

I design software
for complicated work.

I’m Jesse, a lead product designer at Cityblock Health. I lead care-team workflow design for about 700 users, own the design system six product teams build with, and lead the AI patterns those teams share. I work from field research through production code. Previously at Amazon and Carta.

See the work

Work

Case studies are password-protected. Email me for access.

Workflow redesign & rollout Care Team Inbox: Replacing a 30–60 minute morning setup I organized the Inbox around scheduled calls and other tasks for about 700 care team users. In the pilot, clicks from opening a task to calling a member fell 18% against a 15% goal. In a survey, care team members reported saving about 30 minutes a day. View case study
Product vision & AI strategy AI-assisted Care Vision: From a three-week brief to the H2 2026 roadmap I led a vision of care three years out, defining what AI could take on and what stays with nurses, told through vignettes and a film. Presented to executive leadership and the board and added to the H2 2026 roadmap. Its first phase, Care in Order, is in development. View case study
AI experiences & design systems Commonplace Design System: For six product teams and their coding agents I own the design system six product teams build with. I connected it to coding agents and lead the shared AI patterns, including shipped chat and citations. Platform engineering adopted my measurement tool as a company metric. Two product teams have built the AI patterns into five features. View case study
Product leadership & compliance workflows Care Plan Versioning: One history for three contracts I led product and design, with no PM, for one care-plan history across three contracts with different approval rules. Average time open fell from 9.7 to 2.3 business days after a handoff fix, an in-app guide, and supervisor training. View case study
Platforms & field research Amazon Delivery Partner Platform I designed recurring schedules, dispatch coordination, and payment review around the way delivery companies worked. Three shipped tools. Dispatch rolled out worldwide; Work Tracking, the redesigned payment-reconciliation tool, expanded from the UK to North America. View case study

Earlier work

Contact

I do my best work on complicated software. If you’re building some, I’d love to hear about it.

jesset@me.com

I design software for complicated work.

Work

Earlier work

I do my best work on complicated software. If you’re building some, I’d love to hear about it.

I design software
for complicated work.