Product design / Systems / Seattle
I design software for complicated work.
I’m Jesse, a product designer who turns dense systems and high-stakes workflows into software people can understand.
See the workWork
11 projects, one kind of problem.
- Cityblock Intelligent PrioritizationReplacing a daily manual to-do ritual with an inbox that builds the list. 18% fewer clicks against a 15% goal, for about 200 care team members across six markets.
- Cityblock Commons of the FutureA three-year product vision that argued against the chatbot consensus. Presented to the CTO, the executive team and the board, and now Phase 0 of Cityblock's single company-wide engineering bet.
- Cityblock Care Plan VersioningMaking a care plan auditable across three regulatory regimes, then closing the seam that made approvals take three times longer than target. Nine days down to two.
- Cityblock Member Research V2Rebuilding the least-trusted AI tool in Cityblock's EHR into a cited, role-aware research panel, and shipping the chat interface I had argued against two months earlier.
- Cityblock Commonplace Design SystemBuilding the instrument that measured whether Cityblock's design system was actually being used. It became a company metric, then flagged my own worst surface.
- Carta Public CommunicationsA tool for public company administrators to communicate stock-related information to thousands of stakeholders without leaving Carta.
- Amazon ExploreDesigning a two-sided live experience, then changing its service model when customers loved it but rarely purchased it.
- Amazon Work SchedulingReplacing brittle spreadsheets with a scheduling tool for Amazon's network of 3rd-party delivery companies.
- Amazon DispatchA fleet monitoring tool that gave Amazon's delivery partners visibility into driver location, route progress, and exceptions.
- Amazon Work TrackingRescuing a failed beta by turning mandatory data entry into an exception-based record of completed—and payable—delivery work.
- Coyote My TasksTurning scattered carrier obligations into an actionable work queue that helped self-tracking surpass 40%.
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